Terms of Service: Vernica Solutions

Last updated: September 23, 2026.

1. Who we are

Vernica Solutions (“we”, “us”) is an independent Canadian consultancy based in Burnaby, British Columbia, serving clients in Canada and the United States. We provide Salesforce consulting: implementation, customization and optimization, integration, analytics and reporting, training and support, and carefully scoped AI automation. Contact: hello@vernica.ca, +1 604-754-8481.

2. Scope of these terms

These terms govern your use of vernica.ca and any proposal, statement of work (SOW), or order referencing them. Where a signed SOW conflicts with these terms, the SOW prevails for that engagement.

3. Services & estimates

• Blog content is general information, not advice for your org.
• Project timelines and effort estimates are illustrative until confirmed in a written proposal.
• Client is responsible for providing timely access to systems, data, stakeholders, and Salesforce licenses.

4. Fees & payment

Fees, milestones, and taxes (including GST/PST as applicable in BC) are set in the proposal/SOW. Invoices are due within 15 days unless otherwise agreed. Late amounts may bear interest of 1.5% per month. Work may pause on overdue accounts.

5. Intellectual property

• Pre-existing tools, accelerators, and know-how remain ours and are licensed to you as specified in the SOW.
• Client-specific deliverables transfer to you upon full payment, except our pre-existing IP embedded in them (licensed, not assigned).
• You retain all rights in your data. You grant us a limited right to process it to deliver the services.

6. Confidentiality

Each party will keep the other's non-public business, technical, and client data confidential, use it only for the engagement, and return or delete it on request, subject to legal retention duties.

7. Warranties & disclaimer

Services are performed professionally and with reasonable skill. Except as expressly stated in an SOW, the site and blog content are provided “as is” without warranties of any kind. Salesforce® is a trademark of Salesforce, Inc.; we are an independent consultancy and this site is not endorsed by Salesforce.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Our aggregate liability for any engagement is limited to the fees paid for that engagement in the 3 months preceding the claim.

9. Termination

Either party may terminate an engagement on 14 days' written notice. You pay for work performed and committed costs through termination. Sections 5–8 and 10 survive.

10. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada. Courts of Burnaby / Vancouver, BC have exclusive jurisdiction.

11. Contact

Questions about these terms: hello@vernica.ca.